Titan Watch Support Bot
Customer support chatbot for Titan Watch using n8n flows, Google Gemini, and Supabase for FAQ automation and ticket routing.
The Challenge
Retail support volume is dominated by a small set of repeat questions — warranty terms, service centre locations, strap compatibility — and every one of them still consumed an agent.
Our Solution
Built a support bot that answers from a curated FAQ store in Supabase and routes anything outside it to a human with the conversation attached. Gemini handles intent and phrasing while the answer itself comes from the store, so responses stay accurate to brand policy rather than to the general knowledge of the model.
Key Highlights
Answers grounded in a Supabase FAQ store rather than free model generation
Escalation hands the full conversation to a human, removing the repeat-yourself step
Ticket routing by intent category, configured in the same n8n flow
FAQ content editable by the client without touching the automation
Tech Stack
The next great brand starts with a conversation.
Tell us where you are and where you want to be. We'll tell you exactly how we'd get you there — no pitch decks, no fluff, just a clear plan.
hello@webversearena.com
Phone
+91 8220115779
Location
Chennai, India
Response time
< 48 hours